This is Chris from Cydian - the company you had used to register your domain. I am contacting you to alert you to a practice that is going on where customers are being ``slammed`` on domain names. This has been reported by several clients and is becoming so widespread, it is important to notify you of this problem.
We have had a LOT of customers being ``slammed`` (remember that from the early days of Long Distance Competition?) back to Network Solutions by a company that is sending notices that falsely appear to be renewal notices for domains.
These are not really renewal notices; they are a change of service designed to look like renewal notices.
We have had clients receive these, think they were properly renewing their domain, only to find out the truth. They were (1) slammed back to Network Solutions without understanding what happened, (2) they overpaid, and (3) they were cut off from access to their domain name and website!
What happens is this:
1. During the transfer, they wipe your email address out of the records for the domain name. Who knows why...
2. They point the domain name to their own servers instead of your website. This takes your website off the air completely. Again, who knows why...
3. When you contact them to change it back, they indicate they cannot do it without the password. They cannot give you the password - they do not know it.
4. You call Network Solutions and they say they cannot help you without the password. They tell you to call the people who slammed you over to use their service.
This goes on and on....
We have spoken to several clients this has happened to. They thought they were renewing their domain when, in fact, they were getting slammed.
The end result? Your site could be down for WEEKS and you could lose thousands of dollars. Some still have not gotten their sites back up and running. Without this ``password`` that no one will provide to you, you completely lose control over your domain.
If you do really want to move your name to Network Solutions and pay more, that is up to you. However, most people do not realize what is happening and that is why we are contacting you.
The correct URL for you to renew your domain names at is:
This will not interrupt your service, change your passwords, move your name servers or do anything to interrupt the usage of your domain.
If you have any questions, please feel free to email me or call us toll free at 888-420-0063